Billing Policies and Procedures

Appointment Policies and Procedures

Please take a few moments to read our appointment and scheduling policy in order to understand our expectations that must be observed in order to provide exemplary care to your children and all children in our practice.

Schedule an appointment by calling 607-257-2188 for pediatrics, 607-257-5067 for our adolescent office,
or 607-319-5211 for our West Office. Monday through Friday, we are available from 7am-5:00 to schedule
your appointment.

Schedule same day appointments for ill visits. Appointments for sick visits are booked on a first available
appointment basis.

Arrive early for your appointment. Please remember that all insurance requires that we review your insurance
data and demographics each time you visit our office. This often takes a few minutes and without it, your
insurance claim could be denied. Please bring your insurance card to every visit.

When you receive a call to confirm your child's upcoming appointment, please call the office to confirm.
Lack of your confirmation call may result in your appointment being cancelled to accommodate other patients.

Call at least 24 hours in advance if you are unable to make your appointment time. This allows us the

opportunity to schedule other patients who need appointments. We will do all that we can to reschedule your
appointment that same day or at another time that is mutually acceptable.

Late arrivals (more than 15 minutes) may be offered the next available appointment. While we will do all

that is possible to accommodate requests, the first available appointment may or may not be on the day the
appointment time was missed. At times, our providers may be behind schedule when unexpected emergencies
occur and they provide patients with the full attention that their care requires. Regardless, this is not an
acceptable excuse for patient lateness.

If you miss an appointment, you will receive a letter notifying you of the missed appointment and may be
charged a $25.00 no show fee. At that time, you will be reminded of our appointment policy. More than 3
missed appointments may result in the termination of services from our practice.

Please turn off cell phones in the office and examination rooms.

Our Locations

Northeast Pediatrics - Main Office
10 Graham Road West - 


607-257-5067(Adolescent Clinic)
Click for Map & Directions

Trumansburg Road Office
1290 Trumansburg Rd - 

Click for Map & Directions

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10 Graham Road, West Ithaca, NY 14850